After Hours Emergency Maintenance Requests
What is an Emergency?
If you experience one of the following, just call our after hours emergency answering service line at 937-496-1038. Your message will be delivered to the On-Call Maintenance team member.
ELECTRICAL: Any major electrical problem or power outage.
NO POWER: No power to the stove and or refrigerator.
WATER LEAKS: Any water leaks that cannot be contained in a bucket until the next business morning or any water leak that may be causing structural damage.
SEWERS: Any major sewer back-up or non-working toilet in an apartment having only one bathroom.
NO HEAT: No heat when outside temperature is under 50 degrees.
LOCK OUTS: Lock outs are NOT considered an Emergency. Resident lock outs are only performed during normal business hours. If a lock change is necessary, there will be a fee of $25.00 to be paid in advance.
Fire, burglary or vandalism circumstances should be immediately reported to the Police or Fire Department by dialing 911.
Our normal maintenance hours are Monday-Friday from 9am-5pm. We will be happy to address all non-emergency service requests during normal business hours. If you have a maintenance request, you can call the leasing office or submit a service request online.
Contact The Leasing Office